Terms & Conditions

Terms and Conditions

General
  1. We cater for large groups, including Birthday Parties, School trips, School Holiday Programs, Corporate events, Christmas Parties, or just a group of friends. We do recommend you book if you have a large group of 10 or more.

Purchases and Refunds/Cancellations

  1. When buying a ticket to Inflatable World you are deemed to have understood and accepted the Inflatable World terms and conditions as well as the safety requirements.
  2. All bookings require contact details of an adult including full name, phone number and email address as a safety requirement.
  3. All prices are in New Zealand dollars and include GST.
  4. All products and services are NON-REFUNDABLE but general admission sessions can be rescheduled if you provide 7 days notice. Rescheduling is subject to availability. If you provide less than 7 days notice, there is no refund or reschedule.
  5. Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket.
  6. If you wish to cancel any product or services due to illness or injury, a medical certificate must be supplied.
  7. You are required to pay for the FULL booking made.
  8. Admission for spectators is free to the general areas of the venue. If you wish to go into the Inflatable World playground, the playground has a capacity limit for health and safety compliance and you may need to buy a general admission. This is at the discretion of the manager and depends how full the playground is during your session.

Etiquette, Health & Safety

  1. All children under 12 must be accompanied by a Parent or Guardian. Parents – you must stay with your children.
  2. All participants use the equipment at their own risk. Please consider the safety of yourself and others at all times whilst at Inflatable World. Be sure to read our safety requirements on our website - click here
  3. No one is allowed to use the playground without first purchasing a wristband.
  4. No one is allowed to use the playground without socks. NO SOCKS – NO PLAY. If you forget, we do have socks available for sale at $2.50 a pair.
  5. Inflatable World is a high energy maximum activity zone (kids get hot and sweaty), so we suggest you wear loose, comfortable clothing. Please leave your hats, jewellery, tiaras, watches, etc at home.
  6. Please be considerate of others and tidy the area you use.
  7. Inflatable World is not responsible for items left at our locations.
  8. Only instructors employed by Inflatable World are permitted to provide instruction.
  9. Please inform our crew if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in activities).
  10. If you are unwell, pregnant, have a bad back, or are injured, we regret to advise that you will be unable to participate in the interest of your own safety and the safety of other customers.
  11. We are sorry but we do not serve hot food and cannot provide any food warming facilities. We have some snacks, confectionery, soft drinks and juices available, but you are welcome to bring your own snacks.
  12. Do not bring alcohol onto the premises. Any customers judged to be intoxicated by Inflatable World staff will not be allowed on the premises.
  13. No Food or Drink is allowed on the inflatables or in the inflatable areas at any time.
  14. All incidents, no matter how minor, should be reported to one of our staff members. Incidents are treated seriously so that we can obtain information concerning how the event occurred.

Use of Promotional Materials

  1. The customer hereby agrees and acknowledges that an Inflatable World staff member or an Inflatable World designated person shall have the right to use any photographs or video taken of yourself for promotional use which includes social media.
  2. No such photographs or video recordings shall be used or retained for any illegal, immoral or unseemly use or purpose.

Insurance

  1. Each Inflatable World site and Licensee are covered by their own PUBLIC LIABILITY Insurance.
  2. A Condition of Entry to Inflatable World sites is that customers assume the risks of injury that are a common and ordinary occurrence of children’s active play.
  3. We encourage customers who wish to cover themselves and their children for any expenses relating to childhood injuries seek Private Medical Cover.